Client Engagement Manager, Globalization

About RWS

RWS is a global AI solutions company empowering the world’s most trusted enterprise AI. 

Our proprietary Cultural Intelligence Layer, powered by 250,000 data specialists, cultural and language experts and deep domain professionals, backed by 45+ patents, makes enterprise AI culturally fluent, contextually accurate and secure, ensuring every interaction reflects a brand’s tone, context and customer values.

Through our Generate, Transform and Protect segments, we deliver intelligent content, enterprise knowledge, large-scale localization and IP protection for global growth. Trusted by 80+ of the world’s top 100 brands, RWS provides the confidence, governance and expertise organizations need to deploy AI safely, responsibly and at scale.

Headquartered in the UK, RWS is listed on AIM (RWS.L). 

More information: rws.com. 

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

Commercial and Account Growth Support

• Identify potential growth opportunities within the existing account, including new stakeholder groups, business units, content types, workflows, or unmet needs.
• Listen for client pain points and connect them to relevant RWS capabilities.
• Partner with Account Leadership to qualify opportunities and determine next steps.
• Support early-stage discovery conversations with prospective internal client teams.
• Help position RWS as a broader partner across localization, global content, multimedia, testing, AI-enabled workflows, quality evaluation, and content operations.

• Bring an outside-the-box mindset to client challenges, proactively identifying new service offerings, solution concepts, or workflow improvements that address client pain points and create opportunities for account growth.

• Track client conversations, action items, potential leads, and follow-up opportunities.
• Support account planning, stakeholder mapping, and whitespace analysis.

Client Relationship Management

• Build and maintain relationships with client stakeholders in the Seattle/Redmond area.
• Attend onsite client meetings as needed to support relationship-building, discovery, escalations, and program alignment.
• Serve as a local point of contact for client conversations, questions, and follow-up.
• Develop trust with client stakeholders by understanding their business needs, content challenges, workflows, and localization maturity.
• Help educate client teams that are newer to localization, global content, and AI-enabled language workflows.
• Support Account Leadership in preparing for client meetings, business reviews, and strategic discussions.

Program and Operational Alignment

• Partner with delivery and operations teams to understand current workflows, risks, timelines, quality metrics, and escalation points.
• Translate client needs into clear internal requirements and next steps.
• Support intake, prioritization, and expectation-setting with client stakeholders.
• Help ensure client commitments are realistic, understood, and aligned with delivery capabilities.
• Support issue resolution by coordinating with internal teams and communicating clearly with client stakeholders.
• Provide operational context during client meetings, escalations, and business reviews.

Financial and Commercial Awareness

• Support budget tracking, forecasting inputs, and visibility into account activity.
• Understand how client decisions, workflow changes, and scope changes affect revenue, margin, and delivery cost.
• Help identify areas where RWS can protect existing revenue, expand services, or create new value.

AI, Localization, and Content Strategy

• Stay informed on industry trends related to LLMs, AI-enabled localization, human-in-the-loop workflows, post-editing, quality evaluation, and content automation.
• Support client conversations around where human expertise, cultural intelligence, testing, and evaluation still add value.
• Help identify opportunities to move upstream into AI quality, prompt evaluation, content testing, terminology, model feedback loops, and global content strategy.

Skills & Experience

Required Experience

• 10+ years of experience in localization account management, sales, globalization, content operations, or language services.
• Experience in account management, business development, sales support, or commercial operations, with the ability to identify client needs, support opportunity development, and contribute to account growth.
• Experience in a client-facing role, ideally within an LSP, enterprise localization team, or global content environment.

• Proven track record of growing or expanding a book of business within a complex enterprise account, especially during periods of organizational change, budget pressure, AI disruption, or shifting client priorities.

• Strong understanding of localization workflows, including translation, review, quality, multimedia, DTP, engineering, and content operations.
• Experience working with cross-functional global teams.
• Ability to build trusted client relationships and communicate confidently with stakeholders at multiple levels.
• Strong organizational skills, follow-through, and ability to manage competing priorities.
• Commercial curiosity and interest in account growth, opportunity development, and client expansion.
• Must be based in the Seattle/Redmond area and able to attend onsite client meetings as needed.

Preferred Experience

• Experience supporting large enterprise technology clients.
• Exposure to account management, business development, sales support, or commercial operations.
• Experience with AI-enabled localization workflows, MT/LLM post-editing, prompt evaluation, quality evaluation, or automation.
• Familiarity with tools such as GlobalLink, Trados, ADO, Jira, Phrase, or similar localization/workflow platforms.

• Experience supporting business reviews, stakeholder mapping, account planning, or opportunity tracking.

   

Skills and Attributes

• Relationship-driven and naturally curious.
• Comfortable starting conversations and building trust with new stakeholders.
• Commercially minded without being overly salesy.
• Strong localization and operational foundation.
• Able to connect client pain points to potential solutions.
• Proactive, organized, and comfortable with ambiguity.
• Strong communicator who can simplify complex topics.
• Collaborative and low-ego, with the ability to work across delivery, finance, solutions, and account teams.
• Comfortable in a role that is evolving and may require both strategic and hands-on support.

Success Measures

Success in this role will be measured by the ability to:

• • Build stronger local relationships across the client organization.
  • Improve visibility into stakeholder needs, pain points, and opportunities.
  • Support account growth and retention by identifying new areas of value.
  • Strengthen RWS presence in the Seattle/Redmond client ecosystem.
  • Improve client confidence through proactive communication and follow-through.
  • Help connect client needs to RWS services, solutions, and subject matter experts.
  • Support smoother handoff between commercial conversations and delivery execution.
  • Reduce dependency on Account Leadership for day-to-day client-facing discovery and follow-up.

Location

Seattle / Redmond area required
Remote with onsite client meetings as needed

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 

Base Pay

$100,000 - $130,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.