Mid-Market Business Development Manager

Job Purpose

The Business Development Manager (BDM) drives growth within RWS’s mid-market segment by combining strategic account management with new business development.

In this role, you’ll be the trusted advisor for a portfolio of mid-market clients—building strong relationships, understanding their goals, and helping them achieve success through RWS’s language, content, and technology solutions.

You’ll identify opportunities to expand partnerships through cross-sell, upsell, and innovative offerings.

At the same time, you’ll grow RWS’s footprint by winning new mid-market clients.

Partnering with marketing and operational teams, you’ll craft tailored, high-impact solutions that demonstrate RWS’s value and expertise.

This is a high-visibility, growth-driven role for a commercially minded professional who thrives on building relationships, driving results, and making a real impact in a fast-evolving global business.

Key Responsibilities

• Achieve or exceed sales targets and key performance metrics.
• Manage and grow a portfolio of mid-market accounts, building trusted, long-term relationships aligned with client objectives.
• Drive revenue growth through renewals, cross-sell, upsell, and expansion opportunities.
• Identify new business prospects within assigned territory and develop a strong pipeline in collaboration with marketing.
• Deliver accurate forecasts, performance reports, and strategic insights to senior leadership.
• Lead data-driven business reviews and client meetings, demonstrating ROI and ongoing value.
• Maintain CRM accuracy and account health visibility, ensuring proactive risk management and retention.

Skills & Experience

• 5+ years’ experience in language, content, or technology services, managing customer relationships and driving business growth.
• Understanding of content workflows — from creation and localization to publishing.
• Proven success in achieving and exceeding sales targets, closing new business, and retaining key accounts.
• Excellent communication, presentation, and negotiation skills, with the ability to simplify complex solutions.
• Commercially driven team player with strong analytical, organizational, and planning abilities.
• Self-motivated and adaptable, experienced in using CRM tools (e.g., Salesforce) and thriving in remote, fast-paced environments.

Location

US or Canada

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

Base Pay

$65,000 - $95,000 / year and a generous commission 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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