AI Policy Lead

The AI Policy Lead is responsible for coordinating the project management team processes and compliance process’. The PMO lead will also oversee the exchange of policy-related information between Meta and internal teams, ensuring successful policy enforcement, and addressing policy issues and trends. This role involves regular engagement with production, HR, IT, Training and Quality teams, maintaining contact with Meta, and ensuring continuous improvement and effective knowledge sharing.

Key Responsibilities

AI Policy Lead - Leadership & Strategy

• Lead and mentor the Project Management team in executing new project implementations.
• Define and communicate end-to-end strategies, ensuring clear documentation and process alignment.
• Collaborate with Senior Leadership and Meta stakeholders to drive AI Policy initiatives and implementation plans.
• Oversee change management across multiple programs and promote AI Policy best practices and efficiencies.

Policy Coordination

• Facilitate the flow of policy information between Meta and internal teams.
• Ensure policies are clearly communicated and resources are in place for effective implementation.

Communication & Feedback

• Maintain ongoing communication with Meta, providing timely feedback on policy changes.
• Identify and escalate resource gaps, policy issues, or inconsistencies.

Issue Resolution & Insights

• Monitor trends and challenges in policy application, offering proactive solutions.
• Provide policy improvement suggestions based on frontline insights.

Cross-Functional Collaboration

• Partner with Training and Quality teams to ensure consistent policy understanding and enforcement.
• Support continuous improvement of training materials and resources.

Skills & Experience

• Proficient in English, ideally fluent in another key language served by the outsourcing site.
• Experience in an Operations environment, preferably in an international setting.
• Good knowledge of quality/training processes and policy enforcement in an Operations environment.
• High level of energy, drive, enthusiasm, initiative, and commitment.
• Excellent communication, consulting, influencing, and interpersonal skills.
• Proven track record of collaborating with cross-functional groups to produce results.
• Passion for ensuring a world-class support experience for our community.
• Demonstrated ability to perform effectively.

Base Pay

$90,000 - 110,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

*Candidates must reside in State advertised to be considered

Federal, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Minnesota, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington, Wisconsin.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.