Global Head TrainAI Delivery Operations

As the Head of TrainAI Delivery Operations you’ll be responsible for leading the operations for TrainAI within RWS’s key accounts in Enterprises Services business unit and other business units with the goal of driving world-class delivery, profitability and innovation.

This role requires the experience to take on the responsibility of leading an operations organization – run through an autonomous program framework and contribute to the success of our overall Enterprise Services organization and TrainAI business.

There is no doubt that this role is both challenging and rewarding. The successful candidate will be able to demonstrate how their experience lends itself to making a big impact in a short time, by hitting the ground running. The successful candidate will have the ability to drive strategic planning while also being prepared to roll their sleeves up to enable their team to deliver on the strategy.

About TrainAI Data Services

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on.

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more.

Key Responsibilities

• • Develop and maintain strong relationships across the customer organization and RWS.
  • Regularly evaluate customer satisfaction and lead account reviews to determine the efficiency of the current strategy and identify opportunities for improvement of cooperation.
  • Act as the face of RWS for business issues, acting as the escalation path for solving problems and issues, acting as the customer’s representative within RWS making sure that all of their needs are met in the best possible way.
  • Manage revenue and profitability MTD, QTD and YTD, tracking forecasts to actuals
  • Providing input on financial modeling and associated pricing and contributing to and leading (where applicable) enterprise level negotiations.
  • Drive program improvements and innovation via technology and automation.
  • Regularly follows industry news and AI trends. Improves his/her knowledge through active participation in training and industry events as needed.
  • Drive or participate in RFPs and RFIs to ensure a winning culture
  • Determining pricing targets and a service mix that are in line with the overall growth and revenue strategy.
  • Look for expansion opportunities, like new customers, markets and industry developments. Take advantage of possible opportunities that can occur to advance the company.
  • Contributing toward setting revenue goals for existing clients based on historical data and knowledge of customer business development.
  • Taking responsibility for weekly/monthly/quarterly reporting to leadership
  • Collaboration with leaders of cross-functional teams such as Supply Chain or Development, acting as “the voice of the customer”, as cross company investment priorities are decided.
  • Oversee interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Oversee Managers responsible for successful fulfilment of customer projects
  • Build, mentor, coach, train, monitor, assign and set objectives for team of reports.
  • Ensure team's compliance with standards, practices and policies.

Skills & Experience

• • Proven experience in AI Data Services including Data Labeling and Annotation, Data Generation/Collection, Model Evaluation, Computer Vision, Generative AI & LLMs, AI product testing etc.
  • Bachelor’s or Master’s degree in business or related field or relevant experience.
  • Experience growing business using global crowd resourcing.
  • Advanced experience in managing operational aspects of business, including cost management.
  • Ability to demonstrate a rich blend of analytical, creative, and strategic problem-solving talents.
  • Consultative & creative approach to solving clients’ needs, ability to identify the best, not the easiest, solution
  • 15+ years’ experience required in leadership and large team (100+) management
  • Experience supporting sales cycles including presentations, analysis, recommendations, and relationship development.
  • Proven experience in financial management.
  • Possess a high degree of professional as well as personal integrity, an ability to work effectively in a group setting and the ability to move that group in a unified direction.
  • Demonstrate an ability to effectively communicate, motivate, and inspire cross-functional teams.
  • Demonstrable ability to think strategically and articulate ideas and plans with professional maturity to participate at senior management level.
  • Demonstrated success at leading multi $m accounts

• Amazing benefits! (Seriously!)  
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 

US Base Pay

$200,000 - $245,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Location

Candidates must reside in State advertised to be considered:

California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Minnesota, North Carolina, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Washington, Wisconsin. 

At RWS, we’re here for one purpose: unlocking global understanding. 

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

    Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf