HR Operations Lead, TrainAI

RWS is seeking a dynamic and experienced Human Resources Operations Lead to oversee our HR delivery teams, particularly in managing onboarding, offboarding and ensuring operational excellence in a highly volatile environment in our TrainAI business. This role is pivotal in driving process improvements, enhancing team performance, and providing crisis management leadership. This position requires a systematic and process-oriented approach, superior analytical strength, attention to detail, good written and verbal communication, and the ability to synthesize moving parts to drive the business forward. The role demands a strong sense of urgency, the ability to influence and make sound judgement calls, and willingness to roll up your sleeves. The individual will need to effectively work with TrainAI leadership, data services, finance, and IT. The right candidate for the role will be data-driven, must be able to thrive and succeed in an ever-changing environment, and not be hindered by ambiguity or competing priorities.

A day in the life of this role would look like a blend of tactical and strategical work, requiring you to dive in to get today's job done while looking around corners to solve for the future. This role is critical to the success of our major revenue stream, TrainAI.

About RWS HR

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

About TrainAI Data Services

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. TrainAI by RWS helps our clients address this challenge head-on.

With a seamless blend of technological understanding and human intelligence, TrainAI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, TrainAI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels. Visit rws.com/trainai to learn more.

Key Responsibilities

• Lead and manage the HR operations teams in the United States and work with team in India, ensuring efficient operations to help the business scale
• Collaborate regularly with the client, working with IT and cross functional teams to resolve issues
• Own entire People Services processes, including onboarding and offboarding
• Implement process improvements and conduct root cause analysis to enhance service delivery and operational efficiency.
• Serve as a main POC for operations teams, while you develop and maintain crisis management strategies to swiftly address and resolve operational challenges escalated by the internal and external customers.
• Foster a collaborative and high-performing team environment through effective management and mentorship.
• Utilize a strong understanding of systems to streamline processes; HR systems experience is preferred.
• Analyze performance metrics and develop actionable insights to drive continuous improvement.

Skills & Experience

• 3+ years of management experience
• 5+ years of HR operations or program/project management experience
• Experience in HR shared services, IT services, and/or operations
• Experience using data and metrics to determine and drive improvements
• Experience owning end to end delivery in highly volatile environment
• Experience implementing repeatable processes and driving automation or standardization
• Strong crisis management skills with a track record of effectively handling high-pressure situations.
• Familiarity with process improvement methodologies and root cause analysis techniques.
• Exceptional team management skills, with the ability to inspire and motivate diverse teams.
• Understanding of systems and technology; HR experience is desired but not essential.
• Ability to work in the US time zones while also collaborating with India colleagues

Base Pay

$95,000 - $120,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• Company-wide agile work policy with flexible work arrangements. 

• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands. 

Location

CST US time preferred

Candidates must reside in State advertised to be considered: Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Oklahoma, Texas, Wisconsin    

At RWS, we’re here for one purpose: unlocking global understanding. 

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf