HR Advisor

As an HR Advisor, and reporting to a People Services Country Lead, the People Services Advisor is an individual contributor role without direct reports. The role delivers people services for country or regional specific managers and colleagues with professionalism and empathy. Services are delivered in line with the agreed global delivery model, global processes and standards; and in line with agreed Service Level Agreements (SLAs).

About RWS HR 
  
Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.  

Key Responsibilities

• Provides support to queries raised by managers and colleagues within specified country/ies or region, escalating to Country lead as required for support; in accordance with the RWS values, offering ‘open door’ support and advice on work related issues with empathy and professionalism.
• Consults and advises on employee relations issues, actively leading on discipline, grievances, performance, absence management and redundancies as required.
• Assists with culture transformation including active promotion of One RWS by having a visible presence in the office (if appropriate) and regularly speaking to colleagues and managers.
• Creates template letters, emails and other communications as required.
• Provides local level information sessions on HR topics regarding HR strategy or local legislation.
• As agreed with Country HR lead, maintains, or contributes to local policies and processes (as agreed within the global framework and governance).
• Fosters strong partnerships with local payroll, finance, IT. PS&T Regional lead and HR Centres of Excellence.
• Work with others to continually improve end-to-end HR services and operational services including driving adoption of self-service at country level.
• Helps maintain data in HR systems and produces required documentation in support of delivery of HR processes.
• Escalates issues and concerns to People Services Country Manager in a timely manner.
• Carries out other tasks as required to support the Regional / Country People Services team.

Skills & Experience

• • Demonstrable experience of HR generalist work
  • Worked with high volume hiring
  • Proficient with Excel
  • Knowledge of HR strategies, processes, policies, best practices, and laws in a country capacity.
  • Emotionally intelligent: You are able to remain calm in stressful situations and communicate effectively, you support your client group with a sense of urgency and you’re known for your empathetic approach to tackling tough issues
  • Someone who keeps up to date with changes in Country Employment law and best practices.
  • Strong customer service skills – all colleagues and managers are our customers
  • Ability to execute & get things done: Strong Project Management skills; able to multitask, can tackle big projects with enthusiasm, have the ability to think critically and work through ambiguous situations
  • You’re highly detailed oriented, love an intuitive dashboard and have the excel skills to back it up
  • Friendly, approachable and empathetic with good listening skills and ability to be a trusted advisor to first line and middle managers
  • Team player able to build strong relationships across boundaries

   

Base Pay

$50,000 - $65,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

Benefits

• Amazing benefits! (Seriously!)  
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• Company-wide agile work policy with flexible work arrangements. 

• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands. 

Candidates must reside in the following states to be considered:

Arkansas, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentuchy, Louisiana, Michigan, Minnesota, Missouri, Nebraska, New York, New Jersey, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia, Wisconsin      

At RWS, we’re here for one purpose: unlocking global understanding.  

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf