AI Quality Coordinator

The Quality Coordinator is an integral part of our Data Services team. They will play a key role in ensuring top-notch quality for our AI projects and be responsible for providing quality and innovation assistance to our project management teams. As part of the Data Services Team, the Quality Coordinator will help design, implement, and manage our quality strategy, including QA workflows, data analysis, and tracking of quality KPIs. Expertise evaluating AI-related skills and managing Quality Control processes will be essential for this role.

Key Responsibilities

• Define and implement quality frameworks, metrics, and strategies for Data Services projects.
• Oversee end-to-end Quality Control (QC) processes, provide feedback to suppliers, and implement quality improvement plans.
• Perform detailed task analysis to identify key quality drivers and develop efficient testing and onboarding methodologies for Data Services vendors.
• Report on delivered quality, propose action plans for improvement, and address client quality escalations through collaboration with suppliers.
• Provide support to data suppliers, evaluate QC providers, offer performance feedback and training, and collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
• Stay updated on AI industry trends and contribute to the exploration of new opportunities.

Skills & Experience

• Bachelor's degree in a relevant field (B.A. or B.S.).
• Proven experience in designing and implementing QA workflows, data analysis, and tracking quality KPIs.
• Expertise in evaluating AI-related skills and managing Quality Control processes.
• Strong ability to perform detailed task analysis and define key quality drivers.
•  Ability to address client quality escalations and collaborate for root cause analysis.
•  Excellent communication skills for providing feedback, support, and training to suppliers and data providers.
• Up-to-date knowledge of AI industry trends and the ability to contribute to new opportunities.
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Base Pay

$50,000 - $60,000 / year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

*Candidates must reside in State advertised to be considered

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

    Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

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